Felirent Italy - Italy

REQUIRED RENTAL DOCUMENTS

THE REQUIRED DOCUMENTS ARE

When collecting the vehicle, both the main driver and additional drivers must present a valid Driving Licence with a photocard and a valid Passport.

A driving licence must be presented in legible Roman letters.

A credit card in the name of the main driver is required, with sufficient funds for both the security deposit and for any service or extras requested locally. The card (either credit or debit depending on the destination/supplier) must be in the full name and surname of the driver and display the 16 numbers. The PIN code will be required.

Non UE citizens have to show a valid passport, a national AND International driving licence

The Flexible Autos voucher is required when picking up your rental car.

If you do not present any of the required documents, the documentation is not valid or you do not have enough funds on your credit card, the car rental agent may refuse to deliver the vehicle, without refunding any amount if the supplier establishes it in its conditions.

Exception: UK driving licences can be accepted without need of any international permit or official translation

IMPORTAN: It is the drivers responsibility to ensure that they have the appropriate licence. Please check with the embassy or consulate in advance.

LICENCE REQUIREMENTS

Driving licences must be held for a minimum of (years):

A (NBMR), AT (MTMR), B (MDMR), B1 (MCAR), C (EDMR), CH (HDMR), CX (EXMR), C1 (EDAR), C1H (HDAR), C1HW (XDAR), CHW (XDMR), D (CDMR), DF (CFMR), DD (DDMR), D1 (CDAR), D1C (CFAR), D1D (DFAR), D1DW (XFAR), DFW (XFMR), E (CWMR), E1 (CWAR), F (IMMR), F1F (FSAR), F1 (IMAR), F1W, G1 (IFAR), G1J (JFAR), G1W,		1
L (FVMR), L1 (FVAR), L1W (XVAR), LW (XVMR),		3
P (PFAR), Q (LFAR), U (UFAR), W (WTAR), WF (WFAR),		5

Driving licenses written in non-Latin characters, eg Chinese, Cyrillic Arabic, etc. will not be accepted, however, it will be possible to accept them only if accompanied by a translation, in original and in Latin characters, made by the Embassy or Consulate.

DEPOSIT

DEPOSIT INFORMATION

The following deposit will be debited at the start of the rental:

AT (MTMR), A (NBMR), B (MDMR), B1 (MCAR), C (EDMR), CH (HDMR), CX (EXMR), C1 (EDAR), C1H (HDAR), C1HW (XDAR), CHW (XDMR), D (CDMR), DD (DDMR), DF (CFMR), D1C (CFAR), D1D (DFAR), D1 (CDAR), E (CWMR), E1 (CWAR), D1DW (XFAR), DFW (XFMR), NBMR, MCMR, EDMR, HDMR, EXMR, EDAR, HDAR, CDMR, DDMR, CFMR, CFAR, DFAR, CWMR, CWAR, MDMR, MTMR, XDAR, XDMR, CDAR, XFAR, XFMR,		700.00		EUR
F (IMMR), F1W, G1 (IFAR), G1J (JFAR), G1W, F1 (IMAR), F1F (FSAR), IFAR, JFAR, IMAR, FSAR, IMMR, JMAR, XXAR,		900.00		EUR
L (FVMR), FVMR, L1 (FVAR), FVAR, L1W (XVAR), LW (XVMR), XVAR, XVMR,		1100.00		EUR
P (PFAR), PFAR, U (UFAR), UFAR,		2500.00		EUR
Q (LFAR), LFAR, WFAR, WF (WFAR), W (WTAR), WTAR,		4500.00		EUR

METHODS OF PAYMENT

Form of payment accepted: American Express credit card, Diners Club credit card, Mastercard credit card, Visa credit card, Mastercard Debit cards (*), Visa Debit cards (*), Visa Electron (*)

Form of payment NOT accepted: Cheques, Cash, Prepaid cards, Credit and Debit cards for electronic use only, Maestro, Cards not issued by a bank, Virtual cards

Please note, that payments with credit card may require the PIN of the credit card.

(*) Debit cards can be accepted, but the local excess waiver will need to be purchased if the clients have not taken the Premium product.

For car groups PFAR, UFAR, LFAR, WTAR, WFAR (P, Q, U, W, WF) 2 credit card will be required

In some cases it may be necessary to request the customer''s own bank details in order to be able to refund the security deposit, in such case the higher cost will be charged to customer for the reimbursement due, for more details regarding the calculation of the amount charged see the reference table below.

TAXES

Unless otherwise indicated all costs indicated in these terms and conditions are subject to local taxes and fees.

EXCESS AMOUNTS

The CDW (Collision Damage Waiver) amounts are dependant on the car group:

AT (MTMR), A (NBMR), B (MDMR), C (EDMR), CH (HDMR), CX (EXMR), C1 (EDAR), C1H (HDAR), C1HW (XDAR), CHW (XDMR), B1 (MCAR), XDAR, MCAR, MTMR, MDMR, NBMR, MCMR, EDMR, HDMR, EXMR, EDAR, HDAR, XDMR,		1500.00		EUR
D (CDMR), DD (DDMR), DF (CFMR), D1C (CFAR), D1D (DFAR), E (CWMR), E1 (CWAR), D1 (CDAR), D1DW (XFAR), DFW (XFMR), XFMR, XFAR, CDAR, CDMR, DDMR, CFMR, CFAR, DFAR, CWMR, CWAR,		1800.00		EUR
F (IMMR), G1 (IFAR), G1J (JFAR), F1 (IMAR), F1F (FSAR), F1W, JMAR, G1W, XXAR, IFAR, IMMR, JFAR, IMAR, FSAR,		2200.00		EUR
L (FVMR), FVMR, FVAR, L1 (FVAR), L1W (XVAR), XBAR, LW (XVMR), XVMR, XVAR,		2600.00		EUR
P (PFAR), PFAR,		4500.00		EUR
UFAR, U (UFAR),		6000.00		EUR
Q (LFAR), LFAR,		7000.00		EUR
WF (WFAR), WFAR,		7000.00		EUR
W (WTAR), WTAR,		14000.00		EUR

The TP (Theft Protection) amounts are dependant on the car group:

A (NBMR), B (MDMR), C (EDMR), CH (HDMR), CX (EXMR), C1 (EDAR), C1H (HDAR), AT (MTMR), B1 (MCAR), C1HW (XDAR), CHW (XDMR), MTMR, MCAR, XDAR, XDMR, NBMR, MCMR, EDMR, HDMR, EXMR, EDAR, HDAR,		1800.00		EUR
D (CDMR), DD (DDMR), DF (CFMR), D1C (CFAR), D1D (DFAR), E (CWMR), E1 (CWAR), D1 (CDAR), D1DW (XFAR), DFW (XFMR), CDMR, DDMR, CFMR, CFAR, DFAR, CWMR, CWAR, CDAR, XFAR, XFMR,		2100.00		EUR
F (IMMR), F1W, G1W, G1 (IFAR), G1J (JFAR), F1 (IMAR), F1F (FSAR), IFAR, JFAR, IMAR, FSAR, IMMR, JMAR, XXAR,		2500.00		EUR
L (FVMR), L1 (FVAR), L1W (XVAR), LW (XVMR), FVMR, FVAR, XVAR, XVMR,		2900.00		EUR
P (PFAR), PFAR,		5500.00		EUR
UFAR, U (UFAR),		7000.00		EUR
Q (LFAR), LFAR,		8000.00		EUR
WFAR, WF (WFAR),		8000.00		EUR
W (WTAR), WTAR,		17000.00		EUR
For the following locations; Apulia the details are:
A (NBMR), B (MDMR), C (EDMR), CH (HDMR), CX (EXMR), C1 (EDAR), C1H (HDAR), AT (MTMR), B1 (MCAR), C1HW (XDAR), CHW (XDMR), MTMR, MCAR, XDAR, XDMR, NBMR, MCMR, EDMR, HDMR, EXMR, EDAR, HDAR,		3600.00		EUR
D (CDMR), DD (DDMR), DF (CFMR), D1C (CFAR), D1D (DFAR), E (CWMR), E1 (CWAR), D1 (CDAR), D1DW (XFAR), DFW (XFMR), CDMR, DDMR, CFMR, CFAR, DFAR, CWMR, CWAR, CDAR, XFAR, XFMR,		4200.00		EUR
F (IMMR), F1W, G1W, G1 (IFAR), G1J (JFAR), F1 (IMAR), F1F (FSAR), IFAR, JFAR, IMAR, FSAR, IMMR, JMAR, XXAR,		5000.00		EUR
L (FVMR), L1 (FVAR), L1W (XVAR), LW (XVMR), FVMR, FVAR, XVAR, XVMR,		5800.00		EUR
P (PFAR), PFAR,		6500.00		EUR
UFAR, U (UFAR),		9000.00		EUR
Q (LFAR), LFAR,		11000.00		EUR
W (WTAR), WTAR,		19000.00		EUR
WFAR, WF (WFAR),		19000.00		EUR
For the following locations; Campania the details are:
A (NBMR), B (MDMR), C (EDMR), CH (HDMR), CX (EXMR), C1 (EDAR), C1H (HDAR), AT (MTMR), B1 (MCAR), C1HW (XDAR), CHW (XDMR), MTMR, MCAR, XDAR, XDMR, NBMR, MCMR, EDMR, HDMR, EXMR, EDAR, HDAR,		3600.00		EUR
D (CDMR), DD (DDMR), DF (CFMR), D1C (CFAR), D1D (DFAR), E (CWMR), E1 (CWAR), D1 (CDAR), D1DW (XFAR), DFW (XFMR), CDMR, DDMR, CFMR, CFAR, DFAR, CWMR, CWAR, CDAR, XFAR, XFMR,		4200.00		EUR
F (IMMR), F1W, G1W, G1 (IFAR), G1J (JFAR), F1 (IMAR), F1F (FSAR), IFAR, JFAR, IMAR, FSAR, IMMR, JMAR, XXAR,		5000.00		EUR
L (FVMR), L1 (FVAR), L1W (XVAR), LW (XVMR), FVMR, FVAR, XVAR, XVMR,		5800.00		EUR
P (PFAR), PFAR,		6500.00		EUR
UFAR, U (UFAR),		9000.00		EUR
Q (LFAR), LFAR,		11000.00		EUR
W (WTAR), WTAR,		19000.00		EUR
WFAR, WF (WFAR),		19000.00		EUR

AGE RESTRICTIONS

THE AGE RESTRICTIONS ARE

The Minimum Age for drivers are:

Age

Range

Charge per day

Max charge per rental

A (NBMR), AT (MTMR), B (MDMR), B1 (MCAR), C (EDMR), CH (HDMR), CX (EXMR), C1 (EDAR), C1H (HDAR), C1HW (XDAR), CHW (XDMR), D (CDMR), DF (CFMR), DD (DDMR), D1 (CDAR), D1C (CFAR), D1D (DFAR), D1DW (XFAR), DFW (XFMR), E (CWMR), E1 (CWAR), F (IMMR), F1F (FSAR), F1 (IMAR), F1W, G1 (IFAR), G1J (JFAR), G1W,

19

19-24

16.00

EUR

N/A

L (FVMR), L1 (FVAR), L1W (XVAR), LW (XVMR),

21

21-24

16.00

EUR

N/A

P (PFAR), Q (LFAR), U (UFAR), W (WTAR), WF (WFAR),

25

0.00

EUR

N/A

The maximum age is

Age

Range

Charge per day

Max charge per rental

L (FVMR), L1 (FVAR), L1W (XVAR), LW (XVMR), P (PFAR), Q (LFAR), U (UFAR), W (WTAR), WF (WFAR),

70

0.00

EUR

N/A

A (NBMR), AT (MTMR), B (MDMR), B1 (MCAR), C (EDMR), CH (HDMR), CX (EXMR), C1 (EDAR), C1H (HDAR), C1HW (XDAR), CHW (XDMR), D (CDMR), DF (CFMR), DD (DDMR), D1 (CDAR), D1C (CFAR), D1D (DFAR), D1DW (XFAR), DFW (XFMR), E (CWMR), E1 (CWAR), F (IMMR), F1F (FSAR), F1 (IMAR), F1W, G1 (IFAR), G1J (JFAR), G1W,

79

75-79

6.00

EUR

N/A

ADDITIONAL DRIVERS

ADDITIONAL DRIVER REQUIRMENTS ARE

All additional drivers must meet all rental requirements, accompany the main driver when picking the rental car up and sign the rental agreement.

There is an additional driver charge of 7.50 EUR plus Vat per day, per additional driver.

DRIVING RESTRICTIONS

GENERAL RESTRICTIONS ARE

Driving the vehicle without prior consent outside of the hire country will invalidate the agreed insurance coverage.

CROSS BORDER/INTERNATIONAL ONE-WAYS

The vehicles may be taken into the following countries: Germany, Austria, Belgium, Holy See (Vatican City State), Croatia, Slovenia, Spain, France, Netherlands, Luxembourg, Monaco, Portugal, San Marino, Switzerland

The driver can take the vehicle cross border providing he has informed the rental desk prior to departure. There is an addtional fee payable for cross border travel of 25 EUR per rental, which must be paid locally, on collection of the vehicle.

GRACE PERIOD

THE GRACE PERIOD IS

The supplier establishes a grace period of 59 minutes from the indicated time in the reservation.

If the rental vehicle is NOT returned after the expected time, inclusive of the suppliers grace period. A full days rental will be charged to the customer.

IMPORTANT:
The client must scrupulously comply with the delivery and return times indicated in their reservation and on their voucher.
Although the number of rental days as well as their price are calculated based on 24-hour periods, some providers charge penalties or even additional days from the exact return time that appears in the reservation, without taking into account the period of 24 hours.
Flexible Autos will not make any refund / compensation for this reason.

EXTRAS

THE AVAILABLE EXTRAS ARE

GPS Unit		9.00 EUR Per Day		MAX CHARGE 63.00 EUR PLUS VAT
Baby Seat (approx. up to 13kg)		15.00 EUR Per Day		MAX 100 EUR
Child Seat (9-18 kg aprox)		15.00 EUR Per Day		MAX 100.00 eur

DELIVERY AND COLLECTION

DELIVERY AND COLLECTION AVAILABILITY

Delivery and collection service is available On Request only. The charge depends on the distance from the delivery office.

Delivery/Collection within city limits: extra charge of 30.50 EUR
Delivery/Collection out of city limits: € 1,83/km min charge 42.70 EUR

OUT OF HOURS SERVICE

THE OUT OF HOURS SERVICE AVAILABILITY IS

The Out of Hour service is by request basis only. This service may not be available at all locations. There will be an extra charge of 98 EUR,plus Vat for picking up and dropping off the vehicle. In some cases airport/location fees may also be applied. All Out of Hours fees are to be pay locally.

CANCELLATIONS AND NO SHOWS

CANCELLATION AND NO SHOW POLICIES AND FEES

Cancellation policy and fees: Cancellations are generally free of charge up to 48hrs prior to collection. If your reservation is cancelled within 48 hours of your collection time, charges may apply. Please contact the Flexible Autos call centre to confirm any possible charges.

No show policy and fees: The booking will be considered a ''''No Show'''' for a number of reasons, but not limited to: failure to collect your rental car at the agreed booked time, if the main driver and any named drivers are unable to present the requested documentation, failure to present a valid driver’s licence, failure to provide a credit card with enough credit for the deposit, or are found to be incapable of driving the vehicle through, alcohol or drugs. A 100% cancellation fee will apply unless otherwise stated. No refunds are payable on cars returned early.

SUPPLIER/ROADSIDE ASSISTANCE

ROADSIDE ASSISTANCE INFORMATION

In case of a breakdown customers must stay with the car and contact the rental office for assistance. Telephone numbers are on the rental paperwork, please confirm at the time of pick-up of the rental vehicle.

In case of an accident, the customer must remain with the vehicle, and complete a police report at the time of the incident.

In case of theft of the vehicle or vehicle equipment customers must contact the rental office and make a report to the police.

Additional roadside protection is available, and is an extended breakdown protection during the rental. The cover protects you at home and abroad against high service and repair costs for the following incidents caused by you: key locked in vehicle, breaking caused by lack of fuel, assistance with starting necessitated by flat battery. Daily fee 2.50 EUR

EXTRA INFORMATION AND COSTS

ADDITIONAL CLEANING SERVICES

The customer is required to return the vehicle washed inside and out.

RENTAL EXTENSION

Please note that it may not always be possible to extend the hire. When the rental branch agrees to extend the hire, the rental will be charged at the prevailing rate which may be higher or lower than the original booking rate.
Rental extension must be requested direclty to the rental branch

DELAYED OR DIVERTED FLIGHTS

Please inform the supplier of your flight number/details.

Reservations will be held for 1 hour(s) from the specified reservation, during the business open hours time, after which they will be classed as a no-show. If a customer arrives after this time then a vehicle is not assured. We will do everything possible to provide a vehicle. This may include offering a different vehicle and rates may be different to the original booking. Flight numbers provided are for informational purposes only. It is the responsibility of the customer to inform the location of any delays

TRAFFIC ADMINISTRATION FINES

The customer is fully responsible for all traffic violations and parking fines during the rental period.

If the customer receives a traffic fine, such as but not limited to, a speeding or parking fine, the customer will be charge per offence

RENTAL DURATION

The rental maximum days is 30 days

EARLY RETURN

There is no refund for unused days.

WHAT''S NOT INCLUDED

WHAT''S NOT INCLUDED IN THE BOOKING COSTS

Additional Cost such as: Towing charges. Fines. Administrative expenses for fines. Traffic congestion charges and penalties. Administrative expenses for damages. Expenses for loss of use. Toll. Extra cleaning. Special services and any other concept not included in the section of what is included.

Please read the Terms and Conditions of your vehicle hire carefully before signing for the rental vehicle.

Please note, not all supplier excess waivers cover the following, unless otherwise stated in the excess waiver packages: damage to wheels, tyres, hubcaps, locks, windows, side and rear-view mirrors, undercarriage of the vehicle, suspension, damage to clutch, damage to exterior paintwork. Any damage and loss incurred not arising from general use.

If there is an option extra and service you do not want, you must ask for the removal of the item before signing the contract. Any option extra and service that is accepted with the customer’s signature will be charged to your credit card and Flexible Autos you will not be able to reimburse it later.

DRIVER NEGLIGENCE

Driver negligence''s and deliberate damage/loss, are not covered by the suppliers insurance waivers, and will incur additional costs and administration charges, if the customer has been found to have acted against the terms and conditions of the rental agreement:

Dropping the rental vehicle off at a supplier office, other than agreed in the rental agreement.

Abandoning the vehicle.

All costs derived from the use of the incorrect and/or lack of petrol.

The supplier is not to be held liable for items stolen, forgotten or lost inside the vehicle. It is recommended having these items covered through personal travel cover.

The loss/damage of the vehicle documents and/or keys.

It is not permitted to remove the vehicles seats.

If the driver is found to be under the influence of alcohol or drugs, and/or found using their cellular phone at the time of the accident.

Driving the vehicle when tired and not feeling well.

The use not permitted includes and is not limited to the following cases mentioned by way of example: Pushing or towing another vehicle.

Driving in areas not suited to public transport, such as beaches, race tracks, forestry roads, back roads, dirt roads and very poorly paved roads that could cause damage to the underside of the vehicle.

Driving the vehicle in restricted areas, and more specifically on airport roads and other roads for aeronautical and/or military use.

Negligent behaviour when the vehicle’s indicators show an alert that customer’s state are known to them when they sign the agreement.

Transport of goods or animals and, in particular, substances that are hazardous, inflammable and/or poisonous for the vehicle and its occupants.

The transport of individuals or goods for which the customers receive direct or indirect payment.

Using the vehicle for unlawful activities, reckless driving, sub-leasing the vehicle, giving driving lesson, or teaching special driving technics.

Transporting a number of passengers and amount of luggage not authorised for the vehicle concerned.

Manipulation of the speedometer. Customers must report any malfunction of the speedometer to the supplier immediately.

Transport of luggage or any other item on the vehicle’s roof, even when an adequate luggage rack is used for the purpose.

Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle.

Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use.

Driving against the traffic regulations.

The vehicle is driven by a person who is not authorised to do so in the agreement, as either a customer and/or a supplementary driver.

Continued use of the vehicle after the rental period has ended.

DISCLAIMER

TERMS AND CONDITION AMENDMENTS

Flexible Autos makes every effort to ensure that all the information provided is correct at the time of booking. The terms and conditions presented in the rental voucher are reviewed and updated by the supplier on a regular basis. Flexible cars are not responsible for the updates if made after the booking has been made.