Felirent Italy - ItalyREQUIRED RENTAL DOCUMENTSTHE REQUIRED DOCUMENTS AREWhen collecting the vehicle, both the main driver and additional drivers must present a valid Driving Licence with a photocard and a valid Passport. A driving licence must be presented in legible Roman letters. A credit card in the name of the main driver is required, with sufficient funds for both the security deposit and for any service or extras requested locally. The card (either credit or debit depending on the destination/supplier) must display the 16 numbers and show the expiry date. The PIN code will be required. Non UE citizens have to show a valid passport, a national AND International driving licence The Flexible Autos voucher is required when picking up your rental car.
If you do not present any of the required documents, the documentation is not valid or you do not have enough funds on your credit card, the car rental agent may refuse to deliver the vehicle, without refunding any amount if the supplier establishes it in its conditions. Exception: UK driving licences do not need an International Driving Permit, unless the driver has either a paper driving licence or a licence issued in Gibraltar, Guernsey, Jersey or the Isle of Man. IMPORTANT: It is the drivers responsibility to ensure that they have the appropriate licence. Please check with the embassy or consulate in advance. LICENCE REQUIREMENTSDriving licences must be held for a minimum of (years):
A (NBMR), AT (MTMR), B (MDMR), B1 (MCAR), C (EDMR), CH (HDMR), CX (EXMR),
C1 (EDAR), C1H (HDAR), C1HW (XDAR), CHW (XDMR), D (CDMR), DF (CFMR),
DD (DDMR), D1 (CDAR), D1C (CFAR), D1D (DFAR), D1DW (XFAR), DFW (XFMR),
E (CWMR), E1 (CWAR), F (IMMR), F1F (FSAR), F1 (IMAR), F1W (JMAR),
G1 (IFAR), G1J (JFAR), G1W (XXAR), H (FFAI), | | 1 | | | | L (FVMR), L1 (FVAR), L1W (XVAR), LW (XVMR), L8 (FVMD), | | 3 | | | | P (PFAR), Q (LFAR), U (UFAR), W (WTAR), WF (WFAR), | | 5 | | |
Driving licenses written in non-Latin characters, eg Chinese, Cyrillic Arabic, etc. will not be accepted, however, it will be possible to accept them only if accompanied by a translation, in original and in Latin characters, made by the Embassy or Consulate.
DEPOSITDEPOSIT INFORMATIONThe following deposit will be debited at the start of the rental (fuel and extras deposit might not be included in this amount) :
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VYAB, V, EYAB, VL, | | 500.00 | | EUR | |
AT (MTMR), A (NBMR), B (MDMR), B1 (MCAR), C (EDMR), CH (HDMR), CX (EXMR),
C1 (EDAR), C1H (HDAR), C1HW (XDAR), CHW (XDMR), D (CDMR), DD (DDMR),
DF (CFMR), D1C (CFAR), D1D (DFAR), D1 (CDAR), E (CWMR), E1 (CWAR),
D1DW (XFAR), DFW (XFMR), NBMR, MCMR, EDMR, HDMR, EXMR, EDAR, HDAR, CDMR,
DDMR, CFMR, CFAR, DFAR, CWMR, CWAR, MDMR, MTMR, XDAR, XDMR, CDAR, XFAR,
XFMR, | | 700.00 | | EUR | |
F (IMMR), F1W (JMAR), G1 (IFAR), G1J (JFAR), G1W (XXAR), F1 (IMAR),
F1F (FSAR), IFAR, JFAR, IMAR, FSAR, IMMR, JMAR, XXAR, JMAR, F1W (JMAR),
XXAR, G1W (XXAR), FFAI, H (FFAI), | | 900.00 | | EUR | |
L (FVMR), FVMR, L1 (FVAR), FVAR, L1W (XVAR), LW (XVMR), XVAR, XVMR,
L8 (FVMD), FVMD, | | 1100.00 | | EUR | |
P (PFAR), PFAR, U (UFAR), UFAR, | | 2500.00 | | EUR | |
Q (LFAR), LFAR, WFAR, WF (WFAR), W (WTAR), WTAR, | | 4500.00 | | EUR | |
METHODS OF PAYMENTForm of payment accepted: PostePay (*), Prepaid Cards (*), American Express credit card, Diners Club credit card, Mastercard credit card, Visa credit card, Mastercard Debit cards (*), Visa Debit cards (*), Visa Electron (*) Form of payment NOT accepted: Cheques, Cash, Maestro, Virtual cards Please note, that payments with credit card may require the PIN of the credit card. (*) Debit cards, prepay cards and postepay can be accepted, but the local excess waiver will need to be purchased if the clients have not taken the Premium product.
IMPORTANT: Debit cards and prepay cards and postepay can only be used for the following car groups: AT (MTMR), A (NBMR), B (MDMR), B1 (MCAR), C (EDMR), CH (HDMR), CX (EXMR), C1 (EDAR), C1H (HDAR), C1HW (XDAR), CHW (XDMR), D (CDMR), DD (DDMR), DF (CFMR), D1C (CFAR), D1D (DFAR), D1 (CDAR), E (CWMR), E1 (CWAR), D1DW (XFAR), DFW (XFMR), NBMR, MCMR, EDMR, HDMR, EXMR, EDAR, HDAR, CDMR, DDMR, CFMR, CFAR, DFAR, CWMR, CWAR, MDMR, MTMR, XDAR, XDMR, CDAR, XFAR, XFMR
For car groups PFAR, UFAR, LFAR, WTAR, WFAR (P, Q, U, W, WF) 2 credit card will be required
In some cases it may be necessary to request the customer''s own bank details in order to be able to refund the security deposit. TAXESUnless otherwise indicated all costs indicated in these terms and conditions are subject to local taxes and fees.
EXCESS AMOUNTS The CDW (Collision Damage Waiver) amounts are dependant on the car group:
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VL, EYAB, | | 1100.00 | | EUR | |
VYAB, V, | | 1400.00 | | EUR | |
AT (MTMR), A (NBMR), B (MDMR), C (EDMR), CH (HDMR), CX (EXMR), C1 (EDAR),
C1H (HDAR), C1HW (XDAR), CHW (XDMR), B1 (MCAR), XDAR, MCAR, MTMR, MDMR,
NBMR, MCMR, EDMR, HDMR, EXMR, EDAR, HDAR, XDMR, | | 1500.00 | | EUR | |
D (CDMR), DD (DDMR), DF (CFMR), D1C (CFAR), D1D (DFAR), E (CWMR),
E1 (CWAR), D1 (CDAR), D1DW (XFAR), DFW (XFMR), XFMR, XFAR, CDAR, CDMR,
DDMR, CFMR, CFAR, DFAR, CWMR, CWAR, | | 1800.00 | | EUR | |
F (IMMR), G1 (IFAR), G1J (JFAR), F1 (IMAR), F1F (FSAR), F1W (JMAR),
H (FFAI), JMAR, G1W (XXAR), XXAR, IFAR, IMMR, JFAR, IMAR, FSAR, FFAI,
JMAR, F1W (JMAR), XXAR, G1W (XXAR), | | 2200.00 | | EUR | |
L (FVMR), FVMR, FVAR, L1 (FVAR), L1W (XVAR), XBAR, LW (XVMR), XVMR, XVAR,
L8 (FVMD), FVMD, | | 2600.00 | | EUR | |
P (PFAR), PFAR, | | 4500.00 | | EUR | |
UFAR, U (UFAR), | | 6000.00 | | EUR | |
Q (LFAR), LFAR, | | 7000.00 | | EUR | |
WF (WFAR), WFAR, | | 7000.00 | | EUR | |
W (WTAR), WTAR, | | 14000.00 | | EUR | |
The TP (Theft Protection) amounts are dependant on the car group:
| EYAB, VL, | | 1300.00 | | EUR | | HYAB, VVL5, | | 1400.00 | | EUR | | VYAB, V, | | 1600.00 | | EUR | A (NBMR), B (MDMR), C (EDMR), CH (HDMR), CX (EXMR), C1 (EDAR),
C1H (HDAR), AT (MTMR), B1 (MCAR), C1HW (XDAR), CHW (XDMR), MTMR, MCAR,
XDAR, XDMR, NBMR, MCMR, EDMR, HDMR, EXMR, EDAR, HDAR, | | 1800.00 | | EUR | D (CDMR), DD (DDMR), DF (CFMR), D1C (CFAR), D1D (DFAR), E (CWMR),
E1 (CWAR), D1 (CDAR), D1DW (XFAR), DFW (XFMR), CDMR, DDMR, CFMR, CFAR,
DFAR, CWMR, CWAR, CDAR, XFAR, XFMR, | | 2100.00 | | EUR | F (IMMR), F1W (JMAR), G1W (XXAR), G1 (IFAR), G1J (JFAR), F1 (IMAR),
F1F (FSAR), H (FFAI), IFAR, JFAR, IMAR, FSAR, IMMR, JMAR, XXAR, FFAI,
JMAR, F1W (JMAR), XXAR, G1W (XXAR), | | 2500.00 | | EUR | L (FVMR), L1 (FVAR), L1W (XVAR), LW (XVMR), L8 (FVMD), FVMR, FVAR, XVAR,
XVMR, FVMD, | | 2900.00 | | EUR | | P (PFAR), PFAR, | | 5500.00 | | EUR | | UFAR, U (UFAR), | | 7000.00 | | EUR | | Q (LFAR), LFAR, | | 8000.00 | | EUR | | WFAR, WF (WFAR), | | 8000.00 | | EUR | | W (WTAR), WTAR, | | 17000.00 | | EUR | |
| For the following locations; Apulia the details are: | |
A (NBMR), B (MDMR), C (EDMR), CH (HDMR), CX (EXMR), C1 (EDAR),
C1H (HDAR), AT (MTMR), B1 (MCAR), C1HW (XDAR), CHW (XDMR), MTMR, MCAR,
XDAR, XDMR, NBMR, MCMR, EDMR, HDMR, EXMR, EDAR, HDAR, | | 3600.00 | | EUR | D (CDMR), DD (DDMR), DF (CFMR), D1C (CFAR), D1D (DFAR), E (CWMR),
E1 (CWAR), D1 (CDAR), D1DW (XFAR), DFW (XFMR), CDMR, DDMR, CFMR, CFAR,
DFAR, CWMR, CWAR, CDAR, XFAR, XFMR, | | 4200.00 | | EUR | F (IMMR), F1W (JMAR), G1W (XXAR), G1 (IFAR), G1J (JFAR), F1 (IMAR),
F1F (FSAR), H (FFAI), IFAR, JFAR, IMAR, FSAR, IMMR, JMAR, XXAR, FFAI,
JMAR, F1W (JMAR), XXAR, G1W (XXAR), | | 5000.00 | | EUR | L (FVMR), L1 (FVAR), L1W (XVAR), LW (XVMR), FVMR, FVAR, XVAR, XVMR,
L8 (FVMD), FVMD, | | 5800.00 | | EUR | | P (PFAR), PFAR, | | 6500.00 | | EUR | | UFAR, U (UFAR), | | 9000.00 | | EUR | | Q (LFAR), LFAR, | | 11000.00 | | EUR | | W (WTAR), WTAR, | | 19000.00 | | EUR | | WFAR, WF (WFAR), | | 19000.00 | | EUR | |
| For the following locations; Campania the details are: | |
A (NBMR), B (MDMR), C (EDMR), CH (HDMR), CX (EXMR), C1 (EDAR),
C1H (HDAR), AT (MTMR), B1 (MCAR), C1HW (XDAR), CHW (XDMR), MTMR, MCAR,
XDAR, XDMR, NBMR, MCMR, EDMR, HDMR, EXMR, EDAR, HDAR, | | 3600.00 | | EUR | D (CDMR), DD (DDMR), DF (CFMR), D1C (CFAR), D1D (DFAR), E (CWMR),
E1 (CWAR), D1 (CDAR), D1DW (XFAR), DFW (XFMR), CDMR, DDMR, CFMR, CFAR,
DFAR, CWMR, CWAR, CDAR, XFAR, XFMR, | | 4200.00 | | EUR | F (IMMR), F1W (JMAR), G1W (XXAR), G1 (IFAR), G1J (JFAR), F1 (IMAR),
F1F (FSAR), H (FFAI), IFAR, JFAR, IMAR, FSAR, IMMR, JMAR, XXAR, FFAI,
JMAR, F1W (JMAR), XXAR, G1W (XXAR), | | 5000.00 | | EUR | L (FVMR), L1 (FVAR), L1W (XVAR), LW (XVMR), L8 (FVMD), FVMR, FVAR, XVAR,
XVMR, FVMD, | | 5800.00 | | EUR | | P (PFAR), PFAR, | | 6500.00 | | EUR | | UFAR, U (UFAR), | | 9000.00 | | EUR | | Q (LFAR), LFAR, | | 11000.00 | | EUR | | W (WTAR), WTAR, | | 19000.00 | | EUR | | WFAR, WF (WFAR), | | 19000.00 | | EUR |
AGE RESTRICTIONSTHE AGE RESTRICTIONS AREThe Minimum Age for drivers are:
| | Age | | Range | | Charge per day | | Max charge per rental | |
VL, VVL5, V, | | 18 | | 18-21 | | 3.50 | | EUR | | N/A | | | |
A (NBMR), AT (MTMR), B (MDMR), B1 (MCAR), C (EDMR), CH (HDMR), CX (EXMR),
C1 (EDAR), C1H (HDAR), C1HW (XDAR), CHW (XDMR), D (CDMR), DF (CFMR),
DD (DDMR), D1 (CDAR), D1C (CFAR), D1D (DFAR), D1DW (XFAR), DFW (XFMR),
E (CWMR), E1 (CWAR), F (IMMR), F1F (FSAR), F1 (IMAR), F1W (JMAR),
G1 (IFAR), G1J (JFAR), G1W (XXAR), H (FFAI), JMAR, F1W (JMAR), XXAR,
G1W (XXAR), | | 19 | | 19-24 | | 16.00 | | EUR | | N/A | | | |
L (FVMR), L1 (FVAR), L1W (XVAR), LW (XVMR), L8 (FVMD), | | 21 | | 21-24 | | 16.00 | | EUR | | N/A | | | |
P (PFAR), Q (LFAR), U (UFAR), W (WTAR), WF (WFAR), | | 25 | | | | 0.00 | | EUR | | N/A | | | |
The maximum age is | | Age | | Range | | Charge per day | | Max charge per rental | |
L (FVMR), L1 (FVAR), L1W (XVAR), LW (XVMR), P (PFAR), Q (LFAR), U (UFAR),
W (WTAR), WF (WFAR), L8 (FVMD), | | 70 | | | | 0.00 | | EUR | | N/A | | | |
A (NBMR), AT (MTMR), B (MDMR), B1 (MCAR), C (EDMR), CH (HDMR), CX (EXMR),
C1 (EDAR), C1H (HDAR), C1HW (XDAR), CHW (XDMR), D (CDMR), DF (CFMR),
DD (DDMR), D1 (CDAR), D1C (CFAR), D1D (DFAR), D1DW (XFAR), DFW (XFMR),
E (CWMR), E1 (CWAR), F (IMMR), F1F (FSAR), F1 (IMAR), F1W (JMAR),
G1 (IFAR), G1J (JFAR), G1W (XXAR), H (FFAI), JMAR, F1W (JMAR), XXAR,
G1W (XXAR), | | 79 | | 75-79 | | 6.00 | | EUR | | N/A | | | |
ADDITIONAL DRIVERSADDITIONAL DRIVER REQUIRMENTS AREAll additional drivers must meet all rental requirements, accompany the main driver when picking the rental car up and sign the rental agreement. There is an additional driver charge of 7.50 EUR plus Vat per day, per additional driver.
DRIVING RESTRICTIONSGENERAL RESTRICTIONS AREDriving the vehicle without prior consent outside of the hire country will invalidate the agreed insurance coverage. CROSS BORDER/INTERNATIONAL ONE-WAYSThe vehicles may be taken into the following countries: Germany, Austria, Belgium, Holy See (Vatican City State), Croatia, Slovenia, Spain, France, Netherlands, Luxembourg, Monaco, Portugal, San Marino, Switzerland The driver can take the vehicle cross border providing he has informed the rental desk prior to departure. There is an addtional fee payable for cross border travel of 25 EUR per rental, which must be paid locally, on collection of the vehicle.
GRACE PERIODTHE GRACE PERIOD ISThe supplier establishes a grace period of 59 minutes from the indicated time in the reservation. If the rental vehicle is NOT returned after the expected time, inclusive of the suppliers grace period. A full days rental will be charged to the customer. IMPORTANT:
The client must scrupulously comply with the delivery and return times indicated in their reservation and on their voucher.
Although the number of rental days as well as their price are calculated based on 24-hour periods, some providers charge penalties or even additional days from the exact return time that appears in the reservation, without taking into account the period of 24 hours.
Flexible Autos will not make any refund / compensation for this reason.
EXTRASTHE AVAILABLE EXTRAS ARE| GPS Unit | | 9.00 EUR Per Day | | MAX CHARGE 63.00 EUR PLUS VAT | | Baby Seat (approx. up to 9kg) | | 15.00 EUR Per Day | | MAX 100 EUR | | Child Seat (9-18 kg aprox) | | 15.00 EUR Per Day | | MAX 100.00 eur |
DELIVERY AND COLLECTION DELIVERY AND COLLECTION AVAILABILITYDelivery and collection service is available On Request only. The charge depends on the distance from the delivery office. Delivery/Collection within city limits: extra charge of 30.50 EUR
Delivery/Collection out of city limits: € 1,83/km min charge 42.70 EUR
OUT OF HOURS SERVICETHE OUT OF HOURS SERVICE AVAILABILITY ISThe Out of Hour service is by request basis only. This service may not be available at all locations. There will be an extra charge of 98 EUR,plus Vat for picking up and dropping off the vehicle. In some cases airport/location fees may also be applied. All Out of Hours fees are to be pay locally. For out-of-hours release, some offices charge a supplement of EUR 98.00
CANCELLATIONS AND NO SHOWSCANCELLATION AND NO SHOW POLICIES AND FEES| Cancellation policy and fees: Cancellations are generally free of charge up to 48hrs prior to collection. If your reservation is cancelled within 48 hours of your collection time, charges may apply. Please contact the Flexible Autos call centre to confirm any possible charges. | | No show policy and fees: The booking will be considered a ''''No Show'''' for a number of reasons, but not limited to: failure to collect your rental car at the agreed booked time, if the main driver and any named drivers are unable to present the requested documentation, failure to present a valid driver’s licence, failure to provide a credit card with enough credit for the deposit, or are found to be incapable of driving the vehicle through, alcohol or drugs. A 100% cancellation fee will apply unless otherwise stated. No refunds are payable on cars returned early. |
SUPPLIER/ROADSIDE ASSISTANCEROADSIDE ASSISTANCE INFORMATION In case of a breakdown customers must stay with the car and contact the rental office for assistance. Telephone numbers are on the rental paperwork, please confirm at the time of pick-up of the rental vehicle. In case of an accident, the customer must remain with the vehicle, and complete a police report at the time of the incident. In case of theft of the vehicle or vehicle equipment customers must contact the rental office and make a report to the police. Additional roadside protection is available, and is an extended breakdown protection during the rental. The cover protects you at home and abroad against high service and repair costs for the following incidents caused by you: key locked in vehicle, breaking caused by lack of fuel, assistance with starting necessitated by flat battery. Daily fee 2.50 EUR
EXTRA INFORMATION AND COSTSADDITIONAL CLEANING SERVICESThe customer is required to return the vehicle washed inside and out. RENTAL EXTENSIONIf the customer needs to extend the rental at the destination, they should contact the supplier directly or their travel agency. The customer will have to go in person to the nearest supplier''s office to sign the new contract and pay for the extension. DELAYED OR DIVERTED FLIGHTSThe supplier will hold the rental vehicle for 1 hours past the agreed pick-up time. A delayed pick-up due to a delayed flight will be honoured, only if the correct flight details have been provided. Please inform the supplier of your flight number/details. Airport Offices: in the event of a flight delay (where both the flight number and the name of the airline company were communicated at the time of booking), the Lessor will wait to collect the vehicle until the new scheduled flight arrival time + 60 minutes. After this time the booking will be considered a ‘No Show’ and will be cancelled. After the closing time of the rental office it will not be possible to collect the vehicle.
City Offices: in the case of an out-of-hours request, the Customer may collect the vehicle no later than 30 minutes before or after the time indicated in the booking, beyond these limits it will not be possible to collect the vehicle and the booking will be considered a ‘No Show’. TRAFFIC ADMINISTRATION FINESThe customer is fully responsible for all traffic violations and parking fines during the rental period, and must inform the lessor about any fines imposed on the Vehicle or the driver. If the customer receives a traffic fine, such as but not limited to, a speeding or parking fine, the customer will be charge per offence ACCIDENT ADMINISTRATION FINESIn case of damage or accident, an administrative and management fee is applied PETS ON BOARDPets can only be transported in the vehicle kept in a carrier. The vehicle must be cleaned before return. If a customer is found not to have done so, a cleaning fee will be charged. Please inform the supplier at the time of booking RENTAL DURATIONThe rental maximum days is 30 days EARLY RETURNThere is no refund for unused days.
WHAT''S NOT INCLUDEDWHAT''S NOT INCLUDED IN THE BOOKING COSTSAdditional Cost such as: Towing charges. Fines. Administrative expenses for fines. Traffic congestion charges and penalties. Administrative expenses for damages. Expenses for loss of use. Toll. Extra cleaning. Special services and any other concept not included in the section of what is included. Please read the Terms and Conditions of your vehicle hire carefully before signing for the rental vehicle.
Please note, not all supplier excess waivers cover the following, unless otherwise stated in the excess waiver packages: damage to wheels, tyres, hubcaps, locks, windows, side and rear-view mirrors, undercarriage of the vehicle, suspension, damage to clutch, damage to exterior paintwork. Any damage and loss incurred not arising from general use.
If there is an option extra and service you do not want, you must ask for the removal of the item before signing the contract. Any option extra and service that is accepted with the customer’s signature will be charged to your credit card and Flexible Autos you will not be able to reimburse it later. DRIVER NEGLIGENCEDriver negligence''s and deliberate damage/loss, are not covered by the suppliers insurance waivers, and will incur additional costs and administration charges, if the customer has been found to have acted against the terms and conditions of the rental agreement:
Dropping the rental vehicle off at a supplier office, other than agreed in the rental agreement.
Abandoning the vehicle.
All costs derived from the use of the incorrect and/or lack of petrol.
The supplier is not to be held liable for items stolen, forgotten or lost inside the vehicle. It is recommended having these items covered through personal travel cover.
The loss/damage of the vehicle documents and/or keys.
It is not permitted to remove the vehicles seats.
If the driver is found to be under the influence of alcohol or drugs, and/or found using their cellular phone at the time of the accident.
Driving the vehicle when tired and not feeling well.
The use not permitted includes and is not limited to the following cases mentioned by way of example: Pushing or towing another vehicle.
Driving in areas not suited to public transport, such as beaches, race tracks, forestry roads, back roads, dirt roads and very poorly paved roads that could cause damage to the underside of the vehicle.
Driving the vehicle in restricted areas, and more specifically on airport roads and other roads for aeronautical and/or military use.
Negligent behaviour when the vehicle’s indicators show an alert that customer’s state are known to them when they sign the agreement.
Transport of goods or animals and, in particular, substances that are hazardous, inflammable and/or poisonous for the vehicle and its occupants.
The transport of individuals or goods for which the customers receive direct or indirect payment.
Using the vehicle for unlawful activities, reckless driving, sub-leasing the vehicle, giving driving lesson, or teaching special driving technics.
Transporting a number of passengers and amount of luggage not authorised for the vehicle concerned.
Manipulation of the speedometer. Customers must report any malfunction of the speedometer to the supplier immediately.
Transport of luggage or any other item on the vehicle’s roof, even when an adequate luggage rack is used for the purpose.
Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle.
Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use.
Driving against the traffic regulations.
The vehicle is driven by a person who is not authorised to do so in the agreement, as either a customer and/or a supplementary driver.
Continued use of the vehicle after the rental period has ended.
DISCLAIMERTERMS AND CONDITION AMENDMENTSFlexible Autos makes every effort to ensure that all the information provided is correct at the time of booking. The terms and conditions presented in the rental voucher are reviewed and updated by the supplier on a regular basis. Flexible cars are not responsible for the updates if made after the booking has been made.
The supplier has the right to refuse to serve the vehicle if he considers that the driver is displaying inappropriate behaviour or suspects that the driver might be under the influence of alcohol or drugs.
The supplier has also the right to refuse to serve the vehicle if the driver intends to use the vehicle commercially rather than for holiday purposes (except for cargo vans).
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